Last updated October 2026.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have problems with goods put right. Nothing on this page takes those rights away.
Live plants
Plants are packed carefully and sent early in the week so they do not sit in a depot over a weekend. If a plant arrives dead, broken or badly damaged, email [email protected] within 48 hours of delivery with your order number and a photo, and we will replace it or refund you. Because a living plant’s care is out of our hands once it arrives, we cannot refund a change of mind, or a plant that fails later.
Seed
Seed is sold with a germination guide. Germination depends on conditions at your end, so we cannot guarantee a strike rate, but if a whole packet fails to germinate after following the guide, tell us and we will send a replacement packet once.
Digital editions
PDF almanacs and study editions are delivered as downloads. If a file will not open or is faulty, we will fix it or refund you. We do not offer change-of-mind refunds on downloads once they have been opened.
Other goods
Unopened goods in their original condition can be returned within 30 days for a refund of the purchase price. Return postage is at your cost unless the item was faulty or we sent the wrong thing.
How refunds are paid
Refunds go back to the card, PayPal account or bank account you paid from, usually within five business days of approval.